In reference to a 1923 Bush & Lane 5’2” Grand which was fully rebuilt:
“…now that the piano is in our home, and playing here, I really like the sound and feel of it, even more than when we played it in your shop. My wife commented tonight: ‘By the way, I do like the sound of the new piano.'” – Michael S.
In reference to a 1973 Steinway & Sons model L which received a completely rebuilt action:
“…IT IS FANTASTIC! We received it on Wednesday and…that day we set up for the Wisconsin School Music Association Middle Level Honors Choir, band and orchestra rehearsals that we host each year… The clinician and pianist were absolutely thrilled with the piano and it had a terrific debut.
This is what a Steinway should feel like and sound like. It is exactly as it should be and as I hoped it would be.” – Molly P.
In reference to a 1927 Mason & Hamlin model A which received a completely rebuilt action:
“Bill Monroe is a technician’s technician!
It was time to replace the action in my 1927 Mason & Hamlin Model A Grand piano. I had decided to go for the new Wessell, Nickel & Gross composite action parts, and I asked Bill to do the rebuilding work for me. He was so very conscientious and listened to all my requests for making this the best piano it could be. The action is truly amazing and is everything that people are saying about it. But the best part of the process was placing this job in Bill’s very patient and capable hands. I am truly in awe of the mastery that Bill displays in making this craft of rebuilding into an art form. I hold him in the highest esteem and always felt confident that he would get the job done and I would be forever happy with this piano. For those who worry how their piano will turn out, I say never fear, Bill is here, and you will be truly pleased and inspired with his work!” – Mary Neumann, Registered Piano Technician
In reference to a new Boston GP163 in which a complete Touch Weight Analysis and modification was done:
“Bill’s work is superb. He understood what is important to me as a player and made my piano into an instrument that truly fits me. I can play with a level of expressiveness and control that I find impossible on most instruments. He has pretty much ruined playing other pianos for me!” – J. Krueger